FAQ

01
How do I track my order?

After shipping, you’ll get an email with a tracking link. Click it to check real-time status via our carrier’s site.

02
What payment methods are accepted?

We support credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay.

03
Can I cancel or change my order?

Cancel/change within 24 hours of placing it. Contact support—we can’t adjust once shipped.

04
Do you ship to my country?

We ship to 120+ countries. Enter your location at checkout to confirm availability.

05
How long does delivery take?

Standard shipping: 7-14 days; Expedited: 3-5 days. Exact time depends on your region.

06
Are figurines authentic?

Yes—all are 100% licensed. We verify certificates and do quality checks before shipping.

07
What if my figurine arrives damaged?

Take photos of the damage and contact support within 48 hours. We’ll send a replacement or refund.

08
Can I return a used figurine?

No—returns only apply to unused, undamaged items in original packaging.

09
How do I join the Fandom Insider program?

Sign up via your account settings. It’s free—you’ll get early access and exclusive tips.

10
Do you restock out-of-stock items?

We restock popular items monthly. Click “Notify Me” on the product page to get alerts.

11
Are there shipping fees?

Free standard shipping on orders over $50. Fees apply for smaller orders (varies by region).

12
How can I contact support?

Use live chat (24/7) or email supportanimegamerfigs.com. Responses within 1 business day.